How we can move forward with AI integrated with the Human Heart?

Let's face it - AI is here, everyone's doing it, the FOMO is real! Humanity once again faces another mass occupational displacement due to technology and its expected to only get worse from here. Our fears form a bleak outlook at how the future is going to be; Artificial bots mass selling to people who can no longer afford to purchase. The privileged displaces the lower and middle income through job cuts whilst simultaneously profiteering off of the same groups of people. Is this is the future for humanity looking forward?

Not quite!

Klarna, the daring early adopter of mass AI displacement of human resources which initially laid off 700 staff members touting its AI customer service bots are able to handle over millions of customer service transactions per month is backtracking! What they found - customer service quality was severely compromised; AI struggled to empathize with their customers' problems. Klarna has had to backtrack on its AI-adoption process citing the drop in customer satisfaction.

Efficient. Yes. Helpful? Not quite.

AI works 24-7 and can regurgitate facts from its trained database. That is true and it does displace human beings in its ability to gather input and provide a suitable output based on its learning model but what it severely lacks is the human touch. Yes we're repeating ourselves over and over again. Your customers who you will be selling to and providing post-sales customer service to are humans and want to be talked to like humans. This is something that AI proves to be still lacking as its training mode still struggles with the nuances of human communication. This makes a difference with how our customer perceive us. They question - are they receiving genuine help? Does the brand care? Are they mass adopting AI displacing people just to save money and I get a poorer interaction or quality of customer care?



How do we move forward?

If the answers are yes to the above, chances are the brand becomes replaceable just like the brand has replaced humanity. Ultimately, people are emotional and we often make emotionally-driven decisions which means that we will always do business with a friend or something we regard positively. Brands that choose to invest in this whilst embracing AI for repetitive tasks, workflow optimizations for non-human interactions within organizations or even for tasks which human touch may be ineffective/inefficient; Will ultimately emerge as the top contenders moving ahead. Of course, AI adoption needs to be driven like any new change implemented - with clear goals, extensive AI model training, staff training, and monitoring and continuous improvements; But given the execution is right with the right targeting of key areas that AI will drive more good, we believe humanity and AI can work hand-in-hand and greatly improve our overall standards of living.

Klarna has now rolled back its mass adoption of AI by adopting now a human x AI hybrid system where mothers and students are hired on a part-time basis to provide the je nais se quo that is irreplaceable with humans.

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